Refund Policy

No Refund Policy for Dietary Supplements

In accordance with Indonesian regulations governing dietary supplements (Regulation of the Head of the Indonesian Food and Drug Authority PERKA-BPOM No. 31 of 2018), dietary supplements and related nutritional products are classified as non-returnable items.

Legal Basis

This no-refund policy is established under Indonesian law because:

• Dietary supplements are consumable products that cannot be resold after purchase
• Once packaging is opened or product quality cannot be verified, resale is prohibited
• Indonesian food and drug regulations specifically exempt dietary supplements from standard consumer return provisions
• The nature of the product (consumable/ingestible) makes standard return procedures impractical

Product Defects and Damage

While returns are not permitted, we take product quality seriously. In cases of:

• Damaged packaging upon receipt
• Visible product defects or contamination
• Manufacturing defects affecting product integrity

Please contact DamVita immediately with photographic evidence. We will evaluate each case individually to determine if replacement is appropriate.

Incorrect or Missing Orders

If you received an incorrect product or incomplete order, contact us within 7 days of receipt with:

• Order number and purchase confirmation
• Description of the issue and what was received
• Photographs of the received product and original packaging

We will work to resolve these issues through replacement or appropriate remedies allowed under Indonesian law.

Expiration and Freshness Guarantee

All products are shipped with sufficient shelf life remaining. We guarantee:

• Minimum 6 months remaining shelf life at time of shipment
• Proper storage and handling during transit
• Accurate expiration dating on all products

If a product arrives with an expiration date less than 6 months away, contact us for replacement.

Product Quality Issues

If you believe you received a product with quality issues (appearance, consistency, or condition inconsistent with normal supplement presentation), report this within 14 days. Contact us with:

• Order details and product identification
• Detailed description of the quality concern
• Clear photographs showing the issue

Ordering Process Transparency

To minimize issues:

• Review product descriptions carefully before ordering
• Verify product format, pack size, and flavor information matches your needs
• Confirm recipient information during checkout
• Save your order confirmation for future reference

Contact for Issues

For any product quality concerns or ordering issues, contact us within the specified timeframes:

Email: [email protected]
Phone: +62 22 7594 2831
Address: Jl. Braga No.25, Bandung 40111, Indonesia

Consumer Rights

While DamVita maintains a no-refund policy for supplement products as permitted under Indonesian law, consumers retain all rights under Indonesian Consumer Protection Law (Law No. 8 of 1999). For concerns regarding deceptive practices or product safety violations, consumers may file complaints with the Indonesian Consumer Protection Agency (YLKI) or the national trade commission (KPPU).

Policy Changes

DamVita reserves the right to modify this Refund Policy in accordance with changes in Indonesian law or business practices. Updates will be effective immediately upon posting to this page.

Last Updated: January 15, 2025